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Your data and privacy

This is the privacy notice of the Mulberry Education website.  It aims to give you information on how we collect and process your personal data through your use of this website.  

If you provide personal data to us by another method apart from using this website (such as by emailing us), different, specific data privacy notices will apply to you, and we will share the relevant one with you.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

  1. We are the data controller

Mulberry Education Limited is the data controller and responsible for your personal data.  For all data matters contact our Data Protection Officer using the details on the “Contact us” section of the website.

If you provide personal data to us by another method apart from using this website (such as by emailing us), different, specific data privacy notices will apply to you and we will share the relevant one with you.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

  1. Third-party links outside of our control

This website includes links to third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.  When you leave our website, we encourage you to read the privacy notice of every website you visit.

  1. Your personal data

We take your privacy seriously and will only use your personal information to respond to any questions you may have and to provide the services you have requested from us. Your personal information will never be shared with third parties for marketing purposes and will not be used by us for marketing purposes without your explicit consent.

  1. Data collected on this website

When you contact us using our contact form, you will be voluntarily providing us with your personal information. The information you enter in the contact form is sent to us by email and is encrypted, as you can see from the padlock icon in the address bar of your browser.

While we have implemented encryption to ensure secure transmission of your personal information, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are always welcome to contact us via alternative means, such as by telephone.

We will only use your personal data when the law allows us to.  The legal basis for responding to your questions or requests through the contact form is Legitimate Interest.  This means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience.

7. Who we share your personal data with

We do not share your personal data you provide to us through our website with any third parties.

  1. International transfers

We do not transfer your personal data outside the European Economic Area (EEA).

  1. Cookies

What are cookies?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide a better user experience, understand how the website performs and analyze what works and where it needs improvement.

How do we use cookies?

As with most online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Necessary: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log in to your account and add products to your basket and checkout securely.

Analytics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Performance: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and more efficient experience on future visits to the website.

What cookies do we use?

“_gat“: This cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high-traffic sites.  Duration: 1 minute.  Type: Performance.

“_gid“: This cookie is installed by Google Analytics. The cookie is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected included the number of visitors, the source where they have come from, and the pages visited in an anonymous form.  Duration: 1 day.  Type: Analytics.

“_ga“: This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, and campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Duration: 2 years.  Type: Analytics.

“cookielawinfo-checkbox-non-necessary“: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Non-necessary”. Duration: 11 months.  Type: Necessary.

“cookielawinfo-checkbox-necessary“: This cookie is set by the GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Necessary”. Duration: 1 hour.  Type: Necessary.

How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more on how to manage and delete cookies, visit https://en.wikipedia.org/wiki/HTTP_cookie and https://allaboutcookies.org

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  1. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  1. Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;
  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
  • The right to request that we provide you with your personal data and, where possible, to transmit that data directly to another data controller, (known as the right to data portability) where applicable (i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to our processing of personal data where applicable (i.e. where processing is based on our legitimate interests, or in performance of a task in the public interest/exercise of official authority, direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact the Data Protection Officer using the details on the “Contact us” section of our website. 

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

  1. Changes to this notice and your duty to inform us of changes

This version was last updated on 27/01/2020.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

  1. Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Protection Officer using the details on the “Contact us” section of our website.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office at 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

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